Don't be attracted by its low price; you might spend more. They gave me only one key when I purchased a used VW car. Not a reliable dealer. Try other brands or dealers.

I want to thank the hard working people at Bud Clary Auburn Volkswagen. I want to give a huge shoutout to Hussein in sales. When I needed a ride to the dealership, he picked me up all the way from Kitsap County. He was my salesman and he walked me through everything. He is kind and very professional. I also have to give a huge shoutout to Darryal in finance. He worked some magic, and In the end, I got a great deal with the exact payment I was looking for. They definitely deserve a raise! I absolutely recommend Bud ... Read More

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Google - Oct 14, 2026

I want to thank the hard working people at Bud Clary Auburn Volkswagen. I want to give a huge shoutout to Hussein in sales. When I needed a ride to the dealership, he picked me up all the way from Kitsap County. He was my salesman and he walked me through everything. He is kind and very professional. I also have to give a huge shoutout to Darryal in finance. He worked some magic, and In the end, I got a great deal with the exact payment I was looking for. They definitely deserve a raise! I absolutely recommend Bud Clary Auburn Volkswagen for your next vehicle purchase!

Avoid this dealership - Terrible post-sale support and broken promises. Once the sale was complete, customer service completely disappeared. My sales rep, Janar, and dealership management repeatedly failed to follow through on releasing the Washington title to my lender (Wells Fargo Auto) to complete my Oregon registration.

They ran a hard inquiry WITHOUT MY PERMISSION! An agent named Tim promised me there would be no hit to my credit score—that it was just a soft check. I clarified this with him about ten times! In the end, they ran a hard inquiry anyway. When I pointed out that I hadn't authorized this, a senior manager replied that he’d been a car dealer for 20 years and that it didn't matter. He was openly rude and tried to mislead me, refusing to remove the hard inquiry. When I said I would file a complaint, he ... Read More

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Google - Oct 10, 2026

They ran a hard inquiry WITHOUT MY PERMISSION! An agent named Tim promised me there would be no hit to my credit score—that it was just a soft check. I clarified this with him about ten times! In the end, they ran a hard inquiry anyway. When I pointed out that I hadn't authorized this, a senior manager replied that he’d been a car dealer for 20 years and that it didn't matter. He was openly rude and tried to mislead me, refusing to remove the hard inquiry. When I said I would file a complaint, he told me to "do whatever I want." I’m giving them one star for customer service and strongly advise against using this dealer!

They ran a hard inquiry WITHOUT MY PERMISSION! An agent named Tim promised me there would be no hit to my credit score—that it was just a soft check. I clarified this with him about ten times! In the end, they ran a hard inquiry anyway. When I pointed out that I hadn't authorized this, a senior manager replied that he’d been a car dealer for 20 years and that it didn't matter. He was openly rude and tried to mislead me, refusing to remove the hard inquiry. When I said I would file a complaint, he ... Read More

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DealerRater - Oct 9, 2026

They ran a hard inquiry WITHOUT MY PERMISSION! An agent named Tim promised me there would be no hit to my credit score—that it was just a soft check. I clarified this with him about ten times! In the end, they ran a hard inquiry anyway. When I pointed out that I hadn't authorized this, a senior manager replied that he’d been a car dealer for 20 years and that it didn't matter. He was openly rude and tried to mislead me, refusing to remove the hard inquiry. When I said I would file a complaint, he told me to "do whatever I want." I’m giving them one star for customer service and strongly advise against using this dealer!

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Always horrible service here. Showed up for my appointment for an oil change and they don't have an oil filter for my car. Said they will order one now that I'm here and start the oil change after it is delivered. They said it might be done in 3 hours. 3 hours for an oil change, maybe longer? With and appointment? Go anywhere besides this place.

I had a great experience Rodney was able to help me as soon as I walked in with no appointment and took care of my Mom and I. If I could buy a car everyday it would always be from Rodney felt like I knew him for forever and thank you for being so patient not once did I feel pressured! Also can’t forget Darryal for working his magic with getting us a deal and helping with financing no matter what it took or how long it took. Thank you Rodney and Darryal so much! Also sorry for taking ... Read More

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Google - Oct 1, 2026

I had a great experience Rodney was able to help me as soon as I walked in with no appointment and took care of my Mom and I. If I could buy a car everyday it would always be from Rodney felt like I knew him for forever and thank you for being so patient not once did I feel pressured! Also can’t forget Darryal for working his magic with getting us a deal and helping with financing no matter what it took or how long it took. Thank you Rodney and Darryal so much! Also sorry for taking so long to write a review!

Be careful when purchasing a vehicle from this place. Online they claim that they do a 137 point inspection before a used car reaches their lot. "Every used vehicle is inspected by a factory trained tech before it reaches their lot". Well, obviously not. While driving the car once purchased the alignment wasn't to my liking (buying a used car it's just my preference) took it to a tire place to have an alignment done only to discover that the car had a bent rim that had to be replaced so that the tire would last and ... Read More

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Google - Sep 30, 2026

Be careful when purchasing a vehicle from this place. Online they claim that they do a 137 point inspection before a used car reaches their lot. "Every used vehicle is inspected by a factory trained tech before it reaches their lot". Well, obviously not. While driving the car once purchased the alignment wasn't to my liking (buying a used car it's just my preference) took it to a tire place to have an alignment done only to discover that the car had a bent rim that had to be replaced so that the tire would last and not wear abnormaly. Obviously something that should have been caught on the 137 point inspection. Also, after purchase damage was discovered to the roof of the car. In their stated 137 point inspection the cars exterior was inspected for any damage and no damage to the roof was noted (or noted in the carfax). So no damage to the car was notated or disclosed at purchase by the dealership. I'm fully aware that buying a used vehicle is always a gamble it is very evident that their vehicles don't truly go through a 137 point inspection as they state. If it was these items would have been noticed, fixed or even notated not checked off on like it was good. So anyone who is looking to purchase inspect thoroughly top to bottom don't just take their word.

One of the worst experiences I’ve ever had with a dealership. My GAP coverage was canceled without my request or authorization, and no one is taking responsibility. Conflicting information, poor follow-up, and a lack of transparency have caused me serious financial loss and significant stress. Based on my personal experience, I have completely lost trust in this dealership and would not recommend it to anyone.

Katie and team were awesome!

I had worked out an offer with the sales team and had an email that detailed the price. My family and I drove over three hours to pick up the vehicle. When we arrived, the salesman was in the process of selling the car to another person. I do not recommend this highly unprofessional, dishonest, and unscrupulous dealership. What a waste of time. Update: The dealer responded and what they said was untrue. I called and emailed the dealership to put money down and never received a response. My only assumption is that the dealer got a better offer and ... Read More

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Google - Aug 27, 2026

I had worked out an offer with the sales team and had an email that detailed the price. My family and I drove over three hours to pick up the vehicle. When we arrived, the salesman was in the process of selling the car to another person. I do not recommend this highly unprofessional, dishonest, and unscrupulous dealership. What a waste of time. Update: The dealer responded and what they said was untrue. I called and emailed the dealership to put money down and never received a response. My only assumption is that the dealer got a better offer and were ignoring me. That would have been fine if not for a total of six hours of drive time on my part. Their response? Also dishonest. Do not recommend.

Quick shout out to Derek in the service department!! He got my car in quick, and communicated well what was wrong with my car in a way I could understand!! All in all a super great experience.

Hahahahaha $180 for an oil change?!? 4 qt engine oil. That's the most expensive oil change I've ever heard of. Even my BMW was barely over 100 and that required 6 QT The immediate question after that was when can we book you for service.

My husband and I purchased a vehicle here on 8/2. I'll just bullet point the highs and lows. *Salesman Mustafa was very nice & helpful *Literally the only customers in the store and the transaction still took HOURS. *After purchasing our (expensive) vehicle, they couldn't be bothered to put any gas in it. *Mentioned this to the F&I Manager via email the next day and he said he'd see what he could do on Wednesday. Haven't heard from him since. *They uploaded appraisal photos of our trade in that had our license plates (connected to ... Read More

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Google - Aug 7, 2026

My husband and I purchased a vehicle here on 8/2. I'll just bullet point the highs and lows. *Salesman Mustafa was very nice & helpful *Literally the only customers in the store and the transaction still took HOURS. *After purchasing our (expensive) vehicle, they couldn't be bothered to put any gas in it. *Mentioned this to the F&I Manager via email the next day and he said he'd see what he could do on Wednesday. Haven't heard from him since. *They uploaded appraisal photos of our trade in that had our license plates (connected to our personal information) to their website. Then they failed to give us those plates. *I made 3 phone calls and a text request for a call back to rectify this situation and never heard back. I wanted the license plates back and I wanted the photos removed. *My husband finally received a text that just stated they were going to take care of it. He didn't request a call. I did. Having been in the car business for many years I'm well aware of how the transaction should have gone & where the ball got dropped. I'm also 100% certain that you all weren't so busy over the last 4 days that you couldn't call or email me back. Texting my husband and not me was misogynistic and dismissive. Do better.

The customer service is good but i went for diagnosis and they said it could be up to $600 which is outrageous

Thank you Darrel, Mustafa and Hussein. I love my 2nd new Volkswagen.

Was going to buy a truck here but got the run around by the manager I guess. Don't think it was the nice kid trying to sell the truck but truly believe the lost sale was from manager that trys to get every last dime out of you. Ended up going to Tacoma Ram. See pic. Thanks Tacoma Ram!

I had a great experience working with Clyde to purchase my 2023 Tiguan. Clyde was helpful and really took the time to understand what I was looking for in a vehicle. There was none of the high-pressure sales approach I had been dreading, which made the entire process enjoyable and stress-free. I would definitely recommend Bud Clary for their friendly, customer-focused service.

I had an excellent experience at VW Atlas in Auburn, and I highly recommend them to anyone looking for a vehicle. Rodney was outstanding throughout the entire process. He was calm, patient, and supportive, never making me feel pressured or rushed. He took the time to listen to my needs, answer my questions, and made sure I felt heard every step of the way. I felt like I received a fair deal, and the entire experience was straightforward and professional. Buying a car can sometimes be stressful, but Rodney made it easy and comfortable. If you're in the market ... Read More

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Google - Jul 14, 2026

I had an excellent experience at VW Atlas in Auburn, and I highly recommend them to anyone looking for a vehicle. Rodney was outstanding throughout the entire process. He was calm, patient, and supportive, never making me feel pressured or rushed. He took the time to listen to my needs, answer my questions, and made sure I felt heard every step of the way. I felt like I received a fair deal, and the entire experience was straightforward and professional. Buying a car can sometimes be stressful, but Rodney made it easy and comfortable. If you're in the market for a vehicle, be sure to ask for Rodney!

it’s the most awful and rude dealership, i’ve ever been. i wish i can sue them.

We had a great used car buying experience. We first discussed price to make sure there weren't any hidden dealer fees - there weren't! - then we looked at the car. There was a bit of sales push when it came to financing but we knew what we wanted and they didn't insist. Overall, very transparent and seamless. Kudos to Rodney for making the process easy.

⭐☆☆☆⭐ This review would have been either one star or five stars depending on which employees represented the dealership. This was not just another car purchase for our family. It was a nostalgic purchase to create a modern-day tribute to Herbie the Love Bug. My son has loved Herbie since he was five years old, and now he has a five-year-old son of his own. We had been searching for a very specific Volkswagen Beetle 1.8T Convertible to recreate those wonderful childhood memories, and Bud Clary had exactly the car we were looking for. Unfortunately, our experience with salesman Michael Caretti ... Read More

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Google - Jun 29, 2026

⭐☆☆☆⭐ This review would have been either one star or five stars depending on which employees represented the dealership. This was not just another car purchase for our family. It was a nostalgic purchase to create a modern-day tribute to Herbie the Love Bug. My son has loved Herbie since he was five years old, and now he has a five-year-old son of his own. We had been searching for a very specific Volkswagen Beetle 1.8T Convertible to recreate those wonderful childhood memories, and Bud Clary had exactly the car we were looking for. Unfortunately, our experience with salesman Michael Caretti was extremely disappointing. We negotiated a purchase price through text messages, and after my written $17,000 offer was accepted, the terms began changing. Multiple different explanations followed, which completely eroded my confidence in the transaction. I have purchased many vehicles over my lifetime, and this was one of the most frustrating negotiations I have experienced. Had this same vehicle been available elsewhere, I would have gladly paid more to buy from a dealership I trusted. What completely changed the outcome was Sales Manager Elman. After speaking with him, his attitude was exactly what I had hoped for from the beginning. He listened, took ownership of the situation, personally assured me that the vehicle had completed its inspection, had been thoroughly detailed, would have a full tank of gas, and that everything would be ready before my son arrived from a long drive to the dealership. Most importantly, he reassigned us to salesman Mike Sylvan. That decision changed everything. Mike Sylvan was professional, courteous, responsive, and made what should have been a joyful, exciting family experience actually become one. He treated my son with kindness and respect, kept everything moving smoothly, and made the delivery process enjoyable. As a mother, I appreciated the excellent communication I received from Mike throughout the remainder of the transaction. The car itself exceeded every expectation. Although it has over 100,000 miles, it honestly looks and drives like a vehicle with a fraction of that mileage. It was beautifully detailed and presented, and my son absolutely loves it. We cannot wait to transform it into our modern-day Herbie tribute and watch his little five-year-old son fall in love with it just as his dad did all those years ago. So my final rating reflects both experiences. Michael Caretti earned the one-star portion of this review. Sales Manager Elman and salesman Mike Sylvan earned the remaining four stars by completely salvaging a transaction that otherwise would have ended with us walking away. Thank you, Elman and Mike, for giving my son the memorable experience he deserved with his dream Beetle.

I bought a car here 2 years ago and have kept calling to get my paperwork resent to me as I have moved and misplaced it ive called them multiple times and one time they said they would call me back because they are "working a deal" the other time the sales man told me he was gonna hand his manager a note personally so he can call me back, once they get the sale they dont care about their customers I had a good experience buying this car and WAS gonna buy from them again in the future ... Read More

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Google - Jun 22, 2026

I bought a car here 2 years ago and have kept calling to get my paperwork resent to me as I have moved and misplaced it ive called them multiple times and one time they said they would call me back because they are "working a deal" the other time the sales man told me he was gonna hand his manager a note personally so he can call me back, once they get the sale they dont care about their customers I had a good experience buying this car and WAS gonna buy from them again in the future but now im not to sure

Tay and Gary made this one of the easiest dealership transactions I've ever had. Tay was an outstanding sales consultant, and Gary was great to work with as well. The process was transparent, low-pressure, and refreshingly free of the typical dealership games. Pricing was excellent, upselling was minimal, and customer service was top-notch. Most importantly, we ended up with the right car for us. Highly recommended.

The Staff here was amazing and Rodney is super personable. Unfortunate we couldn’t come to an agreement on a car but, I appreciate how much they were willing to work on it with me. Great environment!

Don’t do business here. I bought a car from them for 25k and needed to sell it back when I took it to them they wanted it for $16k while the car was only driven 2k miles since purchase time. Then I sold it to carMAx for 21.4k.

⭐⭐⭐⭐⭐ We had a great experience working with Clyde Warehime. We showed up early for our appointment to look at a car, and he was more than willing to help us right away. Clyde was incredibly friendly, patient, and never made us feel rushed. He took the time to answer every question we had and made sure we understood everything throughout the process. His positive attitude and willingness to help made the experience enjoyable and stress-free. We truly appreciated how kind and accommodating he was. We would definitely recommend Clyde to anyone looking for a great car-buying experience!

Great experience buying a car from Mike Sylvan at Bud Clary. Really pleased with his forthrightness and integrity.

Decided to go to VW Auburn after terrible customer experience at VW Puyallup. We already knew what vehicle we wanted. Andrew M met us outside and listened as we told him our specifications. He had just the car we asked for. The whole process was seamless with fair negotiations. Really glad we decided to come here. Good job Andrew, we will definitely be back!!!

My 2nd time finance and received wonderful customer service and support they worked with my credit score and helped find affordable, reliable, safe for my family etc

Mike was absolutely amazing helping my son buy his BMW. From the very first phone call, he was helpful, kind, professional, and had great communication the entire time. As a mom, he is literally a mother’s dream to work with when helping your child through a big purchase like this. The whole process with Mike was smooth from beginning to end, and you can tell he genuinely cares about people, not just making a sale. Fast forward to Tyler in finance he was nice overall, but the experience changed a bit when it came to the warranty sales. I ... Read More

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Google - May 14, 2026

Mike was absolutely amazing helping my son buy his BMW. From the very first phone call, he was helpful, kind, professional, and had great communication the entire time. As a mom, he is literally a mother’s dream to work with when helping your child through a big purchase like this. The whole process with Mike was smooth from beginning to end, and you can tell he genuinely cares about people, not just making a sale. Fast forward to Tyler in finance he was nice overall, but the experience changed a bit when it came to the warranty sales. I completely understand that part of his job is to sell warranties, but after politely saying “no thank you” multiple times, his response was “Well don’t call us in 2 months asking for a discount on repair costs.” That comment felt rude and unnecessary, and honestly gave me an “ew” feeling afterward. Other than that interaction, everyone else was great, and Mike especially deserves recognition for how caring and professional he was throughout the entire process. 10 Stars for MIKE 1 Star for Tyler Do better Tyler

I purchased a 2025 Tiguan here on February 3, 2026. My salesman was Rodney, he communicated very well and was very helpful throughout the process. The problem is when I purchased my car, they couldn’t find the second key that came with the vehicle so they’d have to order a new one and it was put in the contract. 2 weeks after I reached out asking about when they thought the key would arrive and they then told me they have to order it — it was already “ordered” from why I was told. Cool. 2 weeks go by and I call again, key ... Read More

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Google - Apr 25, 2026

I purchased a 2025 Tiguan here on February 3, 2026. My salesman was Rodney, he communicated very well and was very helpful throughout the process. The problem is when I purchased my car, they couldn’t find the second key that came with the vehicle so they’d have to order a new one and it was put in the contract. 2 weeks after I reached out asking about when they thought the key would arrive and they then told me they have to order it — it was already “ordered” from why I was told. Cool. 2 weeks go by and I call again, key was still not ordered but they were going to order it this time. We are now at the beginning of March. In the middle of March I was eventually told my key arrived and I’d be contacted to find a time to bring my car in to sync the key with my vehicle. After a week I hadn’t heard back so I called to set it up and of course it was a mistake, my key in fact was not there it wasn’t even ordered. Finally at the end of March/beginning of April, after talking to managers (who were also not helpful at all) I was told my key was FINALLY ordered, we are now at the end of April and still I’ve heard nothing more about my keys. Honestly I’m very upset that I went to this dealership instead of going to another one. If you are able to go to another dealership, do it. Save yourself the headache. ❤️

I had a great experience at this car dealership. Mustafa was very friendly and patient. He answered all our questions clearly and made sure I understood every step of the process. The selection of vehicles was good, and everything was clean and well-maintained. What I appreciated most was how honest and straightforward they were about pricing and financing. He was no surprises, and he worked with me to get a deal that fit my budget. The whole process was smooth and quicker than I expected. I would definitely recommend this dealership to anyone looking for a reliable car and stree-free ... Read More

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Google - Apr 20, 2026

I had a great experience at this car dealership. Mustafa was very friendly and patient. He answered all our questions clearly and made sure I understood every step of the process. The selection of vehicles was good, and everything was clean and well-maintained. What I appreciated most was how honest and straightforward they were about pricing and financing. He was no surprises, and he worked with me to get a deal that fit my budget. The whole process was smooth and quicker than I expected. I would definitely recommend this dealership to anyone looking for a reliable car and stree-free buying experience.

5 stars!!! I came in for a Volkswagen safety recall to replace my airbag. The team contacted me, scheduled everything, and made the whole process really easy. Everyone was very kind and professional, and they provided a shuttle both ways which I really appreciated. The shuttle driver was a very friendly girl, and I actually had a really nice and fun conversation with her on the ride. The whole process was very smooth, which made the experience even better. I felt taken care of the entire time ❤️ They also followed up after to make sure everything was good, and now there’... Read More

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Google - Apr 19, 2026

5 stars!!! I came in for a Volkswagen safety recall to replace my airbag. The team contacted me, scheduled everything, and made the whole process really easy. Everyone was very kind and professional, and they provided a shuttle both ways which I really appreciated. The shuttle driver was a very friendly girl, and I actually had a really nice and fun conversation with her on the ride. The whole process was very smooth, which made the experience even better. I felt taken care of the entire time ❤️ They also followed up after to make sure everything was good, and now there’s no airbag light on my dashboard. 🥳The recall was done at no cost, which I really appreciated. Overall, a great experience. I’d definitely recommend them.

Would like to discuss a recent situation. Please let me know who would want ro resolve an issue from this review site.

They told me service would be 1.5-2 hours. I am still sitting here 5 hours later.

Worst dealership service experience I’ve ever had. Avoid Bud Clary Volkswagen at all costs. I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That’s not just sloppy, that’s outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no ... Read More

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Google - Mar 27, 2026

Worst dealership service experience I’ve ever had. Avoid Bud Clary Volkswagen at all costs. I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That’s not just sloppy, that’s outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence.

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That’s not just sloppy, that’s outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager ... Read More

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DealerRater - Mar 27, 2026

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That’s not just sloppy, that’s outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence.

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Mustafa was awesome! Helped made the process easy and painless as possible. Walked out with an awesome, safe and affordable vehicle for me and the family. Thank you brother, your professionalism & great customer service deserves recognition and attention from higher ups as we customers need this positive energy u provides. 10/10 for u!!!! I am recommending you to my Pacific Islander families.

Went in to look at a wrangler, Eduardo was great. Wrangler had issues (burning oil, brake shudder, shook while driving). Tried to talk with sales manager, literally yelled at me that its pads and his excuse for the oil..."what 2009 jeep do you know that doesn't burn oil?" I have a bit of experience with this platform of jeep, this had issues and sales manager wants to yell instead of talk business. Only getting two stars cause salesman was great. Update: salesmanager said jeep pulled 12k on kbb. I just looked it up, its mid 6

I’ve been to Bud Clary about 3 times for oil changes and had no issues. This time I went for both my brakes and I received my car with a complete flat tire. I drove my car there with no issues. No one told me it was flat upon receiving the car . They had to remove the tire in order to do my brake so how do you not notice a completely flat tire ? It also states “tested brakes on a road test” hopefully not on a flat tire, but most likely.

overpriced

⭐⭐⭐⭐⭐ My experience with Volkswagen has been excellent from start to finish. From the moment I walked in, I was welcomed into a clean, organized, and professional environment. The staff was courteous, knowledgeable, and respectful, taking the time to listen and answer questions without any pressure or rushed interactions.

No one answer da call

On a rainy Washington day, I walked into the VW dealership feeling discouraged—until I met Mustafa. His energy, professionalism, and genuine enthusiasm immediately stood out. He embodies what true customer service should look like. Throughout my visit, he was attentive, knowledgeable, and consistently upbeat. Even in the pouring rain, he went above and beyond to make sure I felt taken care of and confident in my decision. It’s rare to meet someone who brings that level of dedication and positivity to their work, and Mustafa does it effortlessly. To his manager: you have an exceptional team member who ... Read More

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Google - Feb 24, 2026

On a rainy Washington day, I walked into the VW dealership feeling discouraged—until I met Mustafa. His energy, professionalism, and genuine enthusiasm immediately stood out. He embodies what true customer service should look like. Throughout my visit, he was attentive, knowledgeable, and consistently upbeat. Even in the pouring rain, he went above and beyond to make sure I felt taken care of and confident in my decision. It’s rare to meet someone who brings that level of dedication and positivity to their work, and Mustafa does it effortlessly. To his manager: you have an exceptional team member who represents your dealership with pride and excellence. To future customers: if you’re shopping at Bud Clary VW in Auburn, ask for Mustafa. You’ll be in great hands. I can’t recommend him—or the team—highly enough.

i had a great experience. they took very good care of me ! i feel satisfied and overall happy with my purchase

2021 Chevrolet Bolt EV with 6000 miles and the price was almost $18.000.00 Now I have to pay $27.000 for 6 years.That like an almost 10% interest rate. With $1.000.00 deposit. Dealer told me they have a charger for the Chevrolet Bolt EV and told me come back tomorrow to pick it up but they never gave it to me. They also told me I will make my first payment after two months but the bank sent me the bill today that just 2 weeks ago from the day we had the car. Which means I have to make a payment and that not even 30 days go ... Read More

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Google - Feb 23, 2026

2021 Chevrolet Bolt EV with 6000 miles and the price was almost $18.000.00 Now I have to pay $27.000 for 6 years.That like an almost 10% interest rate. With $1.000.00 deposit. Dealer told me they have a charger for the Chevrolet Bolt EV and told me come back tomorrow to pick it up but they never gave it to me. They also told me I will make my first payment after two months but the bank sent me the bill today that just 2 weeks ago from the day we had the car. Which means I have to make a payment and that not even 30 days go by yet. Bad experience for the first EV.

Recently bought myself a brand new vehicle over at VW Auburn. It was a smooth experience and I was well taken care of. I feel like I was treated fairly and got the best value for my vehicle and I was able to drive away with something that I really like! No complaints!

Based on my bad experience and some of the others I have read. It’s unanimous, do not take your car to get serviced here even if you drive a VW. They don’t know how to do a simple diagnoses lol. You pay them to give you list of services but it’s your job to diagnose your own car. It’s a glorified jiffy lube with a Volkswagen logo on top. Support your local shop!

We shopped at several dealerships before deciding on Bud Clary. Younus was very patient and showed us several vehicles. After a couple of test drives and some negotiating we got the car we wanted at a great price. Definitely recommend shopping at Bud Clary if you are in the market for a new Volkswagen!

I was really debating whether or not to leave a review for this place. But after leaving them feed back the sales lady called me to argue. I brought this old Jetta I picked up for cheap. The oil light would turn on and blink at a certain rpm. I brought the car in to budclary for a diagnostic. They gave me a list of services the car needed. They warned me about the timing belt which makes sense. I was told based on their diagnosis of the blinking oil light that the timing belt was the main issue. Money ... Read More

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Google - Feb 17, 2026

I was really debating whether or not to leave a review for this place. But after leaving them feed back the sales lady called me to argue. I brought this old Jetta I picked up for cheap. The oil light would turn on and blink at a certain rpm. I brought the car in to budclary for a diagnostic. They gave me a list of services the car needed. They warned me about the timing belt which makes sense. I was told based on their diagnosis of the blinking oil light that the timing belt was the main issue. Money wasn’t a problem I planned on blowing money on the car anyway. I spent a little over 3k to do the timing belt and brakes and coolant system. I get the car back after a week at budclary. As I’m driving on the freeway the oil light comes back on and the car loses power. After towing the car to another shop. I find out budclary never refilled my coolant and the car was still leaking coolant after their service. Took the car to a hole in wall place. These guys don’t even have the scan tool for vws. They took at look under the hood and pin pointed the issues and fixed the car in 2 days. Usually when you ask for a diagnostic the shop usually tells you the error code or what part it is. Budclary never did that they were just really keen on the timing belt being the issue (since that was the most expensive service on the list.) I planned on blowing 9k on this car and fix everything. But the way the diagnosis was handled sketched me out. The sales lady called me after my feedback to argue about the services. She was concerned about the timing belt because the engine would seize. But the engine could also seize because of the oil pick up tube which was actively causing the light. Which they some how never figured out or disclosed. But the oil pick up was one of the cheapest services on the list, conveniently at the bottom. I don’t think they even ran the code tbh. Well any way I just take the Jetta to some dudes in a shop down the street now. It’s nice to talk to a actual HONEST mechanic at the front desk instead of a sales lady that’s trying to sell as many services as possible. I was prepared to spend a lot more money on my old Jetta at Budclary. But to be honest I trust my money more with the dudes down the street working in a small shop. I’m never taking my car to a dealer for maintenance ever again. On the plus side budclary got me a new key it just took 4 hours to program lol. The maintenance people at budclary Hyundai do a way better job. Idk what’s going on next door at vw.

I bought a 2025 Taos From Vw of Auburn a few days ago Eddy was are salesperson he did a great job he made sure we were okey made the process very and simple he also helped us understand the difference between the trims which was very helpful I recommend you guys coming here and purchasing your vehicle.

You can’t even do a simple job like an oil change right. This is concerning Comment from guys changing oil today — AT TIME OF SERVICE OIL FILTER HOUSING WAS DOUBLE GASKETED WITH ONE INTACT SEAL AND A TORN PARTIAL SEAL STILL ATTACHED. DRAIN PLUG WAS VERY HARD TO REMOVE AND SHOWS SIGNS OF OVER TIGHTENING, REPLACED CRUSH WASHER AND TAMPER SEALED.

Amazing staff and place thank you Michael for the GMC Sierra 1500 6.0 vortec max. These guys go above and beyond to help you out thank you again

Friendly and easy to deal with. Great selection of new VW's. Bought a 2025 Taos. Great suv!

Our time at Auburn VW was truly wonderful! We brought our two little ones along. The waiting area has a great spot for them to play while we wait. Our sales rep, Jamari, was incredibly patient with us. He was also super responsive from the moment I contacted him, so I could get a look at the vehicle as soon as possible. He worked hard with us to help us find a price that we were happy with. We’re so happy with our vehicle purchase and the excellent customer service we received. Thanks a bunch, Jamari!

Very disappointing experience. My car was not serviced as paid for. I will not be recommending Bud Clary to anyone.

I spoil with pone and ally for credit Diller Toledo me 0 interest rat for the wheel after I pool credit my credit score 830 I redy to go by and the changes story no 0 interest prices different for any customer information don’t trust’s the people

Janar is an amazing kind hearted person! He ensured that we were all completely comfortable before making a significant purchase! -Elijah’s family

janar is a good worker and he’s very helpful!

I had a great experience at Bud Clary Volkswagen. Janar helped me the whole time. He stayed patient and focused on what I needed. He explained everything in a simple way. He made the process smooth and stress free. I felt respected and taken care of. I would go back and ask for Janar again.

I had a very great experience here one of the best dealerships I’ve been the customer service here is out of this world the employees there are the best of the best especially janar he was so helpful and kind one of the best sales men I’ve talked to

My boy Janar was doing great business with me and sold me a Volkswagen. Need a car hit up Janar.

One of the workers named Janar Muradov is phenomenal in their work as they show how professional, friendly and patient they are as well as how amazing their customer service is when I needed help he gave me the best advice on which car to choose and why. I prefer that dealership than others and their customer service is very good , I recommend everyone to go there as I had a very good experience.

Janar is such a nice guy helped me look for the exact thing I came there for and for the price I want Thank you man

Jimari was professional honest reliable and trustworthy through the entire process. My kinda salesmen thank you Jimari look forward to many future deals

Excellent service and great customer attention. I had a very good experience bringing my car here. The staff was professional, kind, and very attentive. I really liked that they sent me a video explaining the details and condition of my car, which made everything very clear and transparent. I highly recommend this dealership.

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My husband took his VW Atlas in for its second service under the Bud Clary 3‑services special, which clearly includes a wheel rotation. After leaving, he realized the wheels were never rotated. When he called, they told him it “wasn’t needed”—but this service was already paid for, and that decision should be made by the owner, not the dealership. On top of that, they didn’t even reset the service mileage indicator, which makes us question whether the car was actually serviced at all or just sitting in the lot for two hours before they called to say ... Read More

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Google - Dec 25, 2025

My husband took his VW Atlas in for its second service under the Bud Clary 3‑services special, which clearly includes a wheel rotation. After leaving, he realized the wheels were never rotated. When he called, they told him it “wasn’t needed”—but this service was already paid for, and that decision should be made by the owner, not the dealership. On top of that, they didn’t even reset the service mileage indicator, which makes us question whether the car was actually serviced at all or just sitting in the lot for two hours before they called to say it was ready. Very disappointing experience. We will not be recommending Bud Clary to anyone.

Great service! I hate car buying, and these gentlemen made it very smooth. I love my car. I’m very content with my purchase. The only con is regardless of getting a car from them and financing still couldn’t get a full tank of gas.

I reached out looking for a deal on a new VW. Elman, the sales manager here immediately stood out. He got on the phone with me after I submitted my trade-in for online appraisal, he truly listened and helped get me exactly where I wanted to be on both my trade-in and the new vehicle they had available. He genuinely worked with me and made some magic happen—we had a smoking deal all set shortly thereafter. When I came in, the entire team took outstanding care of me. Janar, Jamari, and Gary went above and beyond to get the ... Read More

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Google - Dec 24, 2025

I reached out looking for a deal on a new VW. Elman, the sales manager here immediately stood out. He got on the phone with me after I submitted my trade-in for online appraisal, he truly listened and helped get me exactly where I wanted to be on both my trade-in and the new vehicle they had available. He genuinely worked with me and made some magic happen—we had a smoking deal all set shortly thereafter. When I came in, the entire team took outstanding care of me. Janar, Jamari, and Gary went above and beyond to get the deal completed and were solid throughout the entire process. Couldn’t be happier. Give them a chance to earn your business—A+ team all around.

I recently purchased a vehicle here and had a smooth experience. Jamari helped walk me through the process beforehand and answered my questions clearly, which made everything feel easy and comfortable. Communication was straightforward, and I appreciated how supported I felt throughout. Overall it was a positive experience

Worst/Very Poor customer service! Called call center and woman that answered was unruly/rude and hung up on me because I told her that it seems like she is having a bad day! Scheduled an oil change appointment for 12:20, arrived early (11:00 hours), shuttle took me back, was told car will be ready about 13:30 hours and was not ready until 15:00 hours and shuttle took me back late! Arrived to pick up the car at almost 16:00 hours! Purchased the Bud Clary oil change special for $250 a few months back and was told it includes 3 oil changes with full synthetic oil! Do ... Read More

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Google - Dec 20, 2025

Worst/Very Poor customer service! Called call center and woman that answered was unruly/rude and hung up on me because I told her that it seems like she is having a bad day! Scheduled an oil change appointment for 12:20, arrived early (11:00 hours), shuttle took me back, was told car will be ready about 13:30 hours and was not ready until 15:00 hours and shuttle took me back late! Arrived to pick up the car at almost 16:00 hours! Purchased the Bud Clary oil change special for $250 a few months back and was told it includes 3 oil changes with full synthetic oil! Do not believe full synthetic oil was used on second oil change on Friday 12/19/2025! Called twice, no answer, left message, nobody called me back! Long rubber grommet under the hood not attached back in place and was hanging downward toward the engine! Will not use them or refer anybody to them after my third (final) oil change!

It seems to me Like Bud Clary Volkswagon hates their customers. They sold us a van with a hidden leak that caused the passanger side to full with an inch and a half of water UNDER the floor. I had taken delivery of the vehicle for about 4 days when I noticed it sounding like a water bed on the right side of the vehicle. I thought someone had left a water jug behind the seat. Turns out the water was trapped below the vynal flooring. I had never run into that before and had no idea what to do about ... Read More

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Google - Dec 18, 2025

It seems to me Like Bud Clary Volkswagon hates their customers. They sold us a van with a hidden leak that caused the passanger side to full with an inch and a half of water UNDER the floor. I had taken delivery of the vehicle for about 4 days when I noticed it sounding like a water bed on the right side of the vehicle. I thought someone had left a water jug behind the seat. Turns out the water was trapped below the vynal flooring. I had never run into that before and had no idea what to do about it. This dealer made a pretense of "wanting to help" and doing nothing but saying how legally they don't have to do anything. They were late in returning phone calls and when they did it was just to say they wouldn't even be able to look at it for a week. They always had an excuse why they couldnt do this or that. During the initial sale they couldnt produce their supposed 50-something point inspection because the girl in that department didn't know how to use a printer. They couldn't look at the vehicle with water sloshing around inside the floor because the mechanic was at the chiropractor. You can't make this stuff up. The sales rep's immediate words were how they don't have to do anything, you bought it as is. The whole "experience" was one of being blamed for being gullible enough and stupid enough to buy from them. They pride themselves on customer service they said. We'll take care of you they said. We want to earn your business they said. But it's just words because when I needed them it was crickets and disclaimers and oh so reasonable explanations of how they dont have to do a thing and wouldn't anyway. So there it is. Actions over words.

Today I went for a service for my car First of all I want to say Sarah was such a lovely person she was very respectful and treat equal We had counter with another girl who colectivo the money after service wow she treat us. Of were nobody give us dirty looks. When I went to pay she was so dry with everyone else she was lovely expect me and my husband the same thing we we came. She was not ppl person She need to learn to be more police with evwryone and treat them the same That’s ... Read More

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Google - Nov 21, 2025

Today I went for a service for my car First of all I want to say Sarah was such a lovely person she was very respectful and treat equal We had counter with another girl who colectivo the money after service wow she treat us. Of were nobody give us dirty looks. When I went to pay she was so dry with everyone else she was lovely expect me and my husband the same thing we we came. She was not ppl person She need to learn to be more police with evwryone and treat them the same That’s why left her a cars saving Jesus love you. Beacuse were equal

I came in to test drive a vehicle but I fell in love with it and ended up leasing it due to an incredible offer. Yahya was my salesperson and was beyond helpful. I’ve owned 3 vehicles prior and have been through the sleazy salesman experience twice in my life. This dealership felt relaxed but knowledgeable and I unironically felt like I was in the drivers seat every step of the way. 10/10 would recommend to anyone who’s looking for a VW.

Very happy with the assistance we got in finding our car Mustafa is our Hero very helpful and kind he made sure we got what we wanted with.And the other staff In general were very helpful and showed us around the shop and treated us so well.will be back to buy our next car!! Very Happy and satisfied 😁

Thank you guys for everything

Mustafa was fantastic. I showed up an hour before close, and Mustafa was more than happy to take his time in showing me the car l was interested in, and never made me feel rushed or uncomfortable. He was very charismatic and really does try to give you the best deal they possibly can. I realized I only got 1 key when I got back to my house, and Mustafa took it upon himself, even after the paperwork was all signed, that I got my key. I will for sure return when it's time to look for another car, and ... Read More

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Google - Nov 8, 2025

Mustafa was fantastic. I showed up an hour before close, and Mustafa was more than happy to take his time in showing me the car l was interested in, and never made me feel rushed or uncomfortable. He was very charismatic and really does try to give you the best deal they possibly can. I realized I only got 1 key when I got back to my house, and Mustafa took it upon himself, even after the paperwork was all signed, that I got my key. I will for sure return when it's time to look for another car, and Mustafa is the first person l'm reaching out to. You won't regret doing your business here!

I was charged $200 for a diagnostic that told me I needed to spend an additional $400 to fix a problem with my door. After spending the additional $400 I was told their diagnostic was wrong and it would ANOTHER $475 to fix the issue. Had I known it would cost nearly $1000 to fix this issue from the beginning I wouldn’t have done it. Now I’ve spent $600 and my car is exactly where it was before. The service representative was completely apathetic and had no explanation why the diagnostic didn’t correctly assess the issue to begin with. When I asked to ... Read More

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Google - Nov 7, 2025

I was charged $200 for a diagnostic that told me I needed to spend an additional $400 to fix a problem with my door. After spending the additional $400 I was told their diagnostic was wrong and it would ANOTHER $475 to fix the issue. Had I known it would cost nearly $1000 to fix this issue from the beginning I wouldn’t have done it. Now I’ve spent $600 and my car is exactly where it was before. The service representative was completely apathetic and had no explanation why the diagnostic didn’t correctly assess the issue to begin with. When I asked to speak with a manager I was told the manager “went home early” so I would need to call back Monday. Horrible customer service.

This place is a mess. Sold me a used VW that needed a ton of work after the fact. Jerked me around on it. Now I’m $4000 negative in a car that should have been a no brainer (1 owner VW from a VW dealership). There are plenty of other places in the area that sell VW. Certainly don’t buy used here. They sell crap and don’t do anything to help. Check out Puyallup or Olympia instead!

Service Department - Don't use them, take your car anywhere else. My car wouldn't start, so I towed it in to have it looked at, they're trying to charge me a $200 diagnostic fee for each individual thing to look at regarding why the car might not start. None of that is rolled over into the final bill. They wanted to charge me $400 just for the honor of them bestowing their gaze upon my car, when the fix is probably going to be $600. They're penny pinching so hard it makes my wallet hurt. I paid an arm ... Read More

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Google - Oct 16, 2025

Service Department - Don't use them, take your car anywhere else. My car wouldn't start, so I towed it in to have it looked at, they're trying to charge me a $200 diagnostic fee for each individual thing to look at regarding why the car might not start. None of that is rolled over into the final bill. They wanted to charge me $400 just for the honor of them bestowing their gaze upon my car, when the fix is probably going to be $600. They're penny pinching so hard it makes my wallet hurt. I paid an arm and a leg to tow it there, so I'm stuck now with a dealer that wants to bleed me dry, so all I can do is take it and learn to never use this dealer again. Thanks Bud Clary!

I'm having the worst experience ever. Been trying to purchase a truck from them online since late August. I have sent them final payment October 2nd. They never call, I'm always calling them. They promised to call yesterday and didn't, I really should have followed my first instinct and ran! I'm having to fly down there from Alaska, because I can't get answers and I have sent almost 29k to them.

(Translated by Google) I've been waiting 2 months just for a set of keys it's ridiculous just go somewhere else. (Original) Llevo 2 meses esperando solo por un juego de llaves es ridículo simplemente ve a otro lugar.

Beware of service dept!! Went in two weeks ago for a regular oil change. ($50 more than my normal VW dealership up north) They do the inspection on brakes and other items as every dealer does. They came back and told me my back brakes were at critical failure sitting at a “2” on their measurement scale. Mind you. It’s a 2024 Tiguan with only 45k miles. I refuse the repair. Bring it to my dealer up north where I bought the car and the tech brought me out to my car and measured the rotor in front of me and the ... Read More

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Google - Sep 20, 2025

Beware of service dept!! Went in two weeks ago for a regular oil change. ($50 more than my normal VW dealership up north) They do the inspection on brakes and other items as every dealer does. They came back and told me my back brakes were at critical failure sitting at a “2” on their measurement scale. Mind you. It’s a 2024 Tiguan with only 45k miles. I refuse the repair. Bring it to my dealer up north where I bought the car and the tech brought me out to my car and measured the rotor in front of me and the result was a “7” on their scale. Well within the safe operating zone. Did Bud Clary try to scam me? I can’t prove that. But be aware of things like this.

My husband and I were quoted reasonable numbers over the phone which is why we made the 1.5 hour trip to pick up the car. When we arrived the numbers suddenly changed and were much higher than promised. Felt like a total scam just to get us to come to their dealership. The staff were rude and showed zero respect. The entire experience was frustrating and a complete waste of our time.

There is a reason why you guys are barely selling any new cars and you can tell your gm why. Lying to customers that drive 50+ miles a way with wife and small children telling them you can get super close to a deal you had from another store and then charging clients $120 more per month and saying it’s policy to charge everyone the rta license fee even when the client clearly lives no where near rta area and other stores can easily accommodate. Auburn was bad but now its worse than before with its new finance and sales managers. ... Read More

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Google - Sep 2, 2025

There is a reason why you guys are barely selling any new cars and you can tell your gm why. Lying to customers that drive 50+ miles a way with wife and small children telling them you can get super close to a deal you had from another store and then charging clients $120 more per month and saying it’s policy to charge everyone the rta license fee even when the client clearly lives no where near rta area and other stores can easily accommodate. Auburn was bad but now its worse than before with its new finance and sales managers. Loosing easy deals left and right. Should be ashamed

Elmon the sales manager gave us what seemed like fair numbers over the phone which convinced us to drive an hour and a half to the dealership. Once arrived the figures were WAY higher than originally discussed. To make matters worse his staff were rude and pushy throughout the process. Overall very misleading and disrespectful of our time.

When I bought a ignition key for $282, I was not told I would I would have to pay an additional $121 to have it programmed to my car.

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My volkswagen beetle had a transmission flush done to it and upon picking it up when putting it into gear, makes a very loud clunk sound that it did not have before. I'm not too sure that things were done properly, as I will have to take to another dealer to assess this situation. The service writer never told me of anything of such when I called to speak with them on the vehicle, before I picked it up, nore when I picked it up looking at my paperwork of the bill, I see a note down there. That ... Read More

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Google - Jul 14, 2025

My volkswagen beetle had a transmission flush done to it and upon picking it up when putting it into gear, makes a very loud clunk sound that it did not have before. I'm not too sure that things were done properly, as I will have to take to another dealer to assess this situation. The service writer never told me of anything of such when I called to speak with them on the vehicle, before I picked it up, nore when I picked it up looking at my paperwork of the bill, I see a note down there. That is, and there is a clunk sound (shifts hard) coming from the beetle when placed in gear after transmission flush was performed.

Great service and good communication. I will always bring my car in for service thank you

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Super unprofessional over the phone , I asked to test drive the new 2025 golf r and the operator told me that I had to “agree” to numbers first to test drive the vehicle, when I said I will most likely pay it all up front , he said we would prefer you to finance it , this was the most unpleasant and unprofessional customer service I’ve received from any company ever. Note to self. Don’t ever buy a car from this dealership .